_{Effective from: 26 September 2026}

_{These Terms & Conditions apply to purchases made in person from Elmwood Golf Pro Shop. By purchasing goods from the Pro Shop, customers agree to the following terms.}

_{1. Prices & Payment}

_{All prices displayed are in pounds sterling (£) and include VAT where applicable.}

_{Payment must be made at the time of purchase using one of the payment methods accepted by Elmwood Golf Pro Shop.}

_{We make every effort to ensure that prices are displayed correctly. If a pricing error is identified before a transaction is completed, the correct price will be confirmed with the customer before proceeding with the sale.}

_{2. Receipts}

_{Customers are encouraged to retain their receipt or other proof of purchase, particularly if an item may need to be returned.}

_{A receipt does not affect a customer's statutory rights.}

_{3. Change-of-Mind Returns}

_{Where a customer changes their mind about an item purchased in person, any return is subject to the Elmwood Golf Pro Shop Returns & Refunds Policy.}

_{Where a change-of-mind return is accepted, the refund will be provided as Elmwood Golf Pro Shop Store Credit rather than a cash or card refund.}

_{Returned items must meet the conditions and timescales detailed in our Returns & Refunds Policy.}

_{Nothing in this section affects a customer's statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.}

_{4. Faulty Goods}

_{Goods sold by Elmwood Golf Pro Shop must meet the standards required by applicable consumer law.}

_{If an item is faulty, not as described or otherwise does not meet the required standards, customers should contact Elmwood Golf Pro Shop as soon as reasonably possible.}

_{Faulty goods will be dealt with in accordance with the customer's statutory rights and our Returns & Refunds Policy.}

_{5. Damaged or Reduced Items}

_{From time to time, an item may be sold at a reduced price because of a clearly identified cosmetic mark, damaged packaging or other imperfection.}

_{Where an item is discounted because of a specific defect that has been clearly brought to the customer's attention before purchase, this does not affect the customer's statutory rights in relation to any separate fault or issue with the product.}

_{6. Store Credit}

_{Store Credit issued by Elmwood Golf Pro Shop is subject to the separate Store Credit Voucher Terms & Conditions.}

_{Store Credit:}

• _{Can be redeemed against eligible merchandise purchased from Elmwood Golf Pro Shop.}
• _{Cannot be exchanged for cash.}
• _{Cannot be used towards green fees, competition fees, range balls, buggy hire or other golf/service charges.}
• _{Must be presented when being redeemed.}
• _{Is subject to the expiry date and other conditions stated on the voucher.}

_{Any remaining balance will retain the original expiry date.}

_{Lost or stolen Store Credit Vouchers cannot normally be replaced.}

_{7. Gift Vouchers}

_{Where Elmwood Golf Pro Shop sells gift vouchers, these will be subject to the terms and conditions provided with the voucher.}

_{Gift vouchers have no cash value and cannot be exchanged for cash except where required by law.}

_{8. Discounts & Promotions}

_{Discounts and promotional offers are subject to any specific terms provided with the offer.}

_{Unless otherwise stated:}

• _{Discounts cannot be exchanged for cash.}
• _{Discounts cannot normally be combined with another discount or promotion.}
• _{Discounts must be applied at the time of purchase and cannot normally be applied retrospectively.}

_{Elmwood Golf Pro Shop reserves the right to withdraw or amend a promotion where reasonably necessary, subject to any applicable consumer rights.}

_{9. Special Orders}

_{Where Elmwood Golf Pro Shop agrees to order an item specifically for a customer, the customer will be advised of any applicable payment or deposit requirements before the order is placed.}

_{Estimated delivery dates are provided in good faith but cannot be guaranteed where delivery depends on a third-party supplier.}

_{Any additional terms applying to a special order will be explained to the customer before the order is confirmed.}

_{This does not affect the customer's statutory rights where goods are faulty, misdescribed or otherwise do not conform to the contract.}

_{10. Product Availability}

_{All products are subject to availability.}

_{Displaying an item or price does not guarantee that the product will remain available.}

_{Where possible, staff may be able to advise whether an alternative product is available or whether additional stock can be ordered.}

_{11. Product Information}

_{We make reasonable efforts to ensure that product descriptions, prices and other information provided in the Pro Shop are accurate.}

_{Colours, packaging and product specifications may occasionally vary from supplier information or displays.}

_{12. Customer Property}

_{Customers are responsible for their own personal belongings while visiting Elmwood Golf Pro Shop.}

_{Any lost property handed to staff will be dealt with in accordance with Elmwood Golf procedures.}

_{13. Personal Information}

_{Where we collect personal information, for example in connection with a special order or customer enquiry, it will be handled in accordance with applicable data protection requirements.}

_{Only information reasonably required to process the request should be collected.}

_{14. Statutory Rights}

_{Nothing within these Terms & Conditions, our Returns & Refunds Policy, Store Credit Terms or any other Elmwood Golf Pro Shop policy is intended to exclude, restrict or replace a customer's statutory rights.}

_{Where there is any conflict between these Terms & Conditions and rights provided by applicable law, the customer's legal rights will apply.}

_{15. Changes to These Terms}

_{These Terms & Conditions may be updated from time to time.}

_{The terms applicable to a purchase will be those in effect at the time the purchase is made, subject always to applicable consumer law.}

_{16. Contact Us}

_{If you have a question about a purchase, return or these Terms & Conditions, please contact:}

_{Elmwood Golf
Stratheden
Cupar
Fife
KY15 5RS}

_{Telephone: 01334 658780
Email: elmwoodclubhouse@sruc.ac.uk}

_{A copy of our full Returns & Refunds Policy and Store Credit Voucher Terms & Conditions is available on request.}

_{We hope you are happy with your purchase from the Elmwood Golf Pro Shop. If you do need to return an item, please see our returns policy below.}

_{Faulty or Damaged Goods}

_{If an item is faulty, damaged or not as described, please return it to the Pro Shop along with proof of purchase.}

_{Where you are entitled to a refund under your consumer rights, a full refund will be issued to your original method of payment.}

_{This does not affect your statutory rights.}

_{Change of Mind Returns}

_{If you have simply changed your mind, we are happy to accept eligible returns within 30 days of purchase, provided that:}

• _{The item is unused, unworn and in its original condition.}
• _{All original labels, tags and packaging are intact where applicable.}
• _{Proof of purchase is provided.}
• _{The item is suitable for resale.}

_{Change of mind returns will not be refunded to the original payment method. Instead, the full value of the returned item will be provided as Elmwood Golf Pro Shop store credit.}

_Members

_{For Elmwood Golf members, store credit will be added directly to the member's account and can be used towards future purchases from the Pro Shop.}

_{Visitors & Non-Members}

_{Visitors and non-members will receive an Elmwood Golf Pro Shop Store Credit Voucher for the value of the returned item.}

_{The voucher can be presented against a future purchase from the Pro Shop.}

_Exclusions

_{For hygiene and other reasons, certain items may not be eligible for change of mind returns. This may include personalised or specially ordered items and any products which cannot reasonably be resold once opened or used.}

_{These exclusions do not apply where an item is faulty, damaged or not as described.}

_{Proof of Purchase}

_{Please retain your receipt as proof of purchase. We may be unable to process a return without suitable proof that the item was purchased from Elmwood Golf Pro Shop.}

_Questions?

_{If you are unsure whether an item can be returned, please speak to a member of the Elmwood Golf team and we will be happy to help.}